Lilleykins Training Resources Publishing

Return

At Lilleykins we know what it’s like when you aren’t happy with your purchase. If you receive physical merchandise (such as DVDs) that is faulty, simply return it to Lilleykins within 21 working days of purchase in the items original condition and we’ll organise a credit or exchange for you.

If you pruchase any digital downloads and they are faulty such as missing pages, corrupted file, or otherwise, please contact us within 14 days of purchase detailing in full the problem and and we’ll organise a credit or exchange for you.

Please Note
Refunds and Exchanges are not available on Sale Items. All returns are subject to Lilleykins approval, if physical items have been used or damaged your return will not be successful. Shipping and handling costs are not refundable and unfortunately you will be responsible for all returns shipping costs.

It is recommended that you use registered post for all returns to insure your delivery for safe return to Lilleykins. If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.

Please allow approximately two weeks for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card.